ct999com Privacy Policy – How We Protect Your Data

Overview

At ct999com, we take your privacy seriously. Whether you are signing up for the first time, depositing PKR via JazzCash or Easypaisa, placing a bet on a PSL match, or browsing the live casino lobby, your personal data is being handled with care at every step. This Privacy Policy explains the full picture — what we collect, why we collect it, who we might share it with, how long we keep it, and what you can do if you want to access or delete it.

This policy applies to everyone who uses ct999com — through the website at ct999com.app or through the ct999com mobile app. By registering an account or continuing to use the platform, you are confirming that you have read and understood the practices described here. If you do not agree, please stop using the platform and contact our support team to close your account.

Plain English promise: We will not sell your personal data to third-party marketers. We will not share your information beyond what is needed to operate your account and process your payments.

1 Data We Collect

We collect personal information in three main ways: directly from you when you register and use the platform, automatically as you interact with the website or app, and from trusted third-party services involved in processing your payments or verifying your identity.

Information You Provide Directly

Registration details: Full name, date of birth, email address, and mobile number.
Identity verification (KYC): A copy of your CNIC or other government-issued ID, and where required, a proof of address document.
Payment information: Details of the payment method you use — such as your JazzCash or Easypaisa account number, bank account details, or card information. Full card numbers are never stored on ct999com servers.
Communications: Messages you send to our support team via live chat or email, including any attachments you provide.
Preferences: Account settings, notification preferences, and responsible gaming limits you configure.

Information Collected Automatically

Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution.
Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform.
Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.
Cookies and similar technologies: Session identifiers, preference cookies, and analytics tokens. See the Cookies section below for full details.

Information from Third Parties

Payment processors: Transaction status, reference numbers, and risk flags from JazzCash, Easypaisa, Raast, banks, and card networks.
Identity verification services: Confirmation results from KYC providers used to validate identity documents.
Fraud detection partners: Risk signals used to protect your account and the platform from fraudulent activity.

2 How We Use Your Data

We use your personal data only for purposes that are directly connected to running the ct999com platform and serving you as a player. The table below summarises the main purposes:

Purpose	Data Used	Why It Is Necessary
Account creation and management	Name, email, date of birth, mobile number	Required to set up and operate your account
Identity and age verification	CNIC, KYC documents	To confirm you are 18+ and the account belongs to you
Processing deposits and withdrawals	Payment method details, transaction history	To move PKR funds to and from your account
Customer support	Account data, chat and email history	To respond to your queries and resolve disputes
Fraud prevention and security	IP address, device data, usage patterns	To protect your account and the platform
Responsible gaming monitoring	Betting history, session duration, deposit patterns	To identify players who may need support
Platform improvement	Usage data, session analytics	To fix bugs and improve the user experience
Promotions and bonus management	Account activity, betting history	To calculate and credit bonuses correctly

We do not use your data for automated decision-making that has significant legal effects on you without human review. If a decision about your account is made based on automated analysis — for example, a fraud flag — you have the right to request a manual review by our team.

3 Payment Data and PKR Transactions

Handling payment information correctly is one of the most important parts of operating a platform where real PKR is involved. Here is how we approach it:

When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, the actual transaction is processed by our payment processor partners — not directly by ct999com servers.
Full card numbers and banking credentials are never stored on ct999com infrastructure. Our systems receive only a transaction reference, a masked identifier (for example, the last four digits of a card), and a status confirmation from the processor.
Your payment account details — such as your JazzCash or Easypaisa number — are stored in encrypted form and used solely to process your withdrawals back to the same method.
All payment data is transmitted over TLS-encrypted connections. No payment information is ever sent via unencrypted channels.
ct999com only accepts payments from accounts registered in your own name. Third-party deposits are returned and may trigger an account review.

Your PKR is safe: Payment processor partners are bound by confidentiality agreements and are not permitted to use your payment data for any purpose beyond processing ct999com transactions.

4 Cookies and Tracking Technologies

ct999com uses cookies and similar browser-based technologies to keep the platform working correctly and to understand how players use the site. Here is a breakdown of the types of cookies we use:

Essential cookies: These are required for the platform to function. They handle your login session, keep you authenticated between pages, and remember basic preferences like language settings. You cannot opt out of essential cookies while using the platform.
Analytics cookies: These help us understand how players navigate the site — which pages are visited most, where players drop off, and how long sessions last. Analytics data is aggregated and does not identify you personally. We use this information to improve the ct999com experience.
Preference cookies: These remember settings you have chosen, such as your responsible gaming limits, deposit preferences, and notification settings, so you do not have to re-enter them every visit.
Security cookies: These support fraud detection and help identify unusual login patterns that might indicate unauthorised access to your account.

We do not use third-party advertising cookies or track your activity across other websites. You can manage non-essential cookies through your browser settings. Clearing all cookies will log you out of your ct999com session and reset any locally stored preferences.

5 Data Sharing

ct999com does not sell your personal data. We do not share it with advertisers, data brokers, or any third party for their own commercial purposes. The only circumstances in which your data may be shared with external parties are:

Payment processors: JazzCash, Easypaisa, Raast, banks, and card networks receive only the payment data needed to complete a specific transaction.
KYC and identity verification providers: Your identity documents are shared with our verification partner solely to confirm that you are who you say you are and that you meet the age requirement.
Fraud prevention services: Risk indicators such as IP addresses and device fingerprints may be checked against fraud detection databases to protect your account.
Technology and hosting providers: Companies that provide infrastructure, cloud hosting, or software tools used to operate the platform may process data on our behalf under strict data processing agreements.
Legal and regulatory requirements: If ct999com is required by law to disclose information — for example, in response to a valid legal process — we will comply. Where legally permitted, we will inform you of such a request.

No cross-border marketing: We do not transfer your data to marketing companies or share it with any organisation outside the scope of operating ct999com and processing your PKR transactions.

6 Security Measures

We apply multiple layers of security to protect the personal data stored on our platform:

TLS encryption: All data transmitted between your device and ct999com is protected by Transport Layer Security (TLS). The padlock icon in your browser confirms this connection is active.
Password hashing: Your account password is never stored in plain text. It is processed through a strong one-way hashing algorithm before storage.
Access controls: Only staff members with a legitimate operational need are permitted to access player account data, and all access is logged.
Two-factor authentication (2FA): We offer optional 2FA on your account to provide an extra layer of protection at login. We strongly recommend enabling it.
Regular security reviews: The platform infrastructure undergoes periodic security assessments to identify and resolve potential vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you ever notice suspicious activity on your account, contact support immediately. You should also use a strong, unique password for your ct999com account and avoid logging in from public or shared devices.

7 Data Retention

We keep your personal data for as long as your account is active or as long as is reasonably needed to fulfil the purposes described in this policy. Specific retention periods are as follows:

Active account data: Retained for the full duration that your account remains open on ct999com.
Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of five years for operational and compliance purposes, even after account closure.
KYC documents: Identity documents are retained for a minimum period aligned with our operational obligations and then securely deleted.
Support communications: Chat logs and email correspondence are kept for up to three years from the date of the last interaction, to allow us to resolve any future disputes related to that communication.
Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer needed and the relevant retention period has expired, it is securely deleted or anonymised so it can no longer be linked to your identity.

8 Your Rights Over Your Data

As a ct999com player, you have meaningful rights over the personal information we hold about you. Here is what you can request:

Right to Access

You can request a copy of the personal data we hold about you at any time. We will provide this in a readable format within a reasonable timeframe.

Right to Correction

If any of the information we hold is inaccurate or out of date, you can ask us to correct it. You can also update most details directly from your account settings.

Right to Deletion

You can request that we delete your personal data. We will action this request subject to any retention obligations that apply — for example, financial transaction records may need to be retained for a minimum period.

Right to Restrict Processing

If you believe data about you is being processed incorrectly, you can ask us to restrict processing while the matter is reviewed.

Right to Data Portability

You can request your personal data in a structured, commonly used format so you can transfer it elsewhere if you choose.

Right to Object

You can object to the processing of your data for any purpose where we are relying on a legitimate interest rather than a legal obligation.

To exercise any of these rights, contact the ct999com support team via live chat or email. We will confirm receipt of your request and aim to respond within 30 days. In complex cases, we may need up to 60 days — we will inform you if this is the case.

9 Minors and Under-Age Users

ct999com is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and our KYC process is designed to catch any instances where this confirmation is found to be false.

If we discover that an account was opened by a minor, we will immediately close the account, return any deposited PKR funds to the original payment source, delete the personal data associated with the account, and — where appropriate — flag the situation to prevent future registration attempts from the same individual.

Parents and guardians: If you believe a minor has accessed ct999com using your payment details or personal information, contact our support team immediately so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time as the platform evolves or as our data practices change. When a meaningful update is made, we will notify you by displaying a prominent notice on the platform or by sending an email to the address registered on your account. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of ct999com after any update to this policy constitutes your acceptance of the revised version. If you do not agree with any changes, please stop using the platform and contact support to close your account.

Bookmark this page: Keeping this page saved is the easiest way to stay on top of any privacy updates that affect your account.

Privacy Questions? Talk to Us

If you have any questions about how ct999com handles your personal data — or if you want to exercise any of your data rights — our support team is available around the clock. Reach us via live chat in your account dashboard, or drop us a message at:

[email protected]

For general questions about the platform, the FAQ page covers deposits, withdrawals, bonuses, account verification, and much more. You can also review the Terms and Conditions for the full rules governing your use of ct999com.